Last Updated: January 2, 2025
1. Introduction
Welcome to Lotus Leads ("Company," "we," "our," or "us"). These Terms and Conditions ("Terms") govern your use of our services and establish the rights, responsibilities, and obligations between Lotus Leads and our clients ("Client," "you," or "your").
2. Acceptance of Terms
By engaging our services, you acknowledge that you have read, understood, and agree to be bound by these Terms. We reserve the right to modify these Terms at any time, with changes becoming effective immediately upon posting.
3. Services
3.1 Service Description
We provide marketing agency services, including but not limited to: Digital marketing campaigns, content creation and strategy, social media management, search engine optimization, marketing analytics and reporting, brand development, and advertising campaign management
3.2 Service Delivery
We will deliver services according to agreed-upon specifications and timelines. Changes to project scope must be approved in writing. We reserve the right to adjust delivery schedules based on Client feedback timing. Services are considered accepted if no revision requests are received within 2 business days
4. Client Responsibilities
The Client agrees to: Provide accurate and complete information. Respond to requests for feedback within agreed timeframes. Supply necessary materials and access required for service delivery. Maintain appropriate licenses for any provided content. Pay all fees according to the agreed payment schedule. Comply with all applicable laws and regulations
5. Intellectual Property
5.1 Ownership
All deliverables, including designs, code, content, and strategies, remain the exclusive property of Lotus Leads until full payment is received. Upon full payment, Clients receive a non-exclusive license to use deliverables for intended purposes. Our methodologies, processes, and proprietary tools remain our exclusive property. Client materials remain the property of the Client
5.2 Usage Rights
We reserve the right to use non-confidential work in our portfolio. Attribution requirements must be followed as specified in project agreements
6. Payment Terms
6.1 Fees and Invoicing
Payment schedules are defined in individual service agreements. Invoices are due within 30 days of issuance. Late payments incur a 1.5% monthly interest charge. Service delivery may be paused for overdue accounts
6.2 Refunds and Cancellations
Deposits are non-refundable. Cancellation fees apply as specified in service agreements. Unused service hours expire after 90 days unless otherwise agreed
7. Confidentiality
7.1 Protected Information
Both parties agree to: Maintain confidentiality of proprietary information. Use appropriate security measures. Limit access to authorized personnel. Return or destroy confidential information upon request
7.2 Exceptions
Confidentiality obligations do not apply to information that: Is publicly available. Was known prior to disclosure. Is independently developed. Must be disclosed by law
8. Limitation of Liability
Our liability is limited to the amount paid for services. We are not liable for indirect, consequential, or special damages. Force majeure events excuse performance obligations. Client indemnifies us against third-party claims
9. Term and Termination
9.1 Duration
These Terms remain in effect until terminated. Project-specific terms are defined in individual agreements
9.2 Termination
We may terminate services if: Payment is overdue by 60 days. Client breaches these Terms. Client engages in unlawful activities. Services become technically or commercially unfeasible
10. Dispute Resolution. Disputes will be resolved through good-faith negotiation. Unresolved disputes will be submitted to binding arbitration. The prevailing party is entitled to reasonable attorney fees. Venue and jurisdiction are exclusive to Kent County, MI
11. General Provisions
11.1 Entire Agreement
These Terms constitute the entire agreement between parties. Individual service agreements may supplement these Terms. Modifications must be in writing and signed by both parties
11.2 Severability
If any provision is found invalid, the remaining provisions remain in effect
12. Contact Information
For questions about these Terms, please contact: support@lotusleads.io
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Commonly asked questions regarding our services
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Lotus Leads is a full service marketing agency for all things lead generation. We manage high-performing ad campaigns, create compelling graphics and websites for any use case, train and manage hard-working virtual assistants and more.
There is no industry, niche, or use-case that we'll turn away. Whether you're a start up, fairly established company, a large corporation, or even another agency... we have plenty of value to add to your business. We offer free audits.
We will NEVER share your data. All campaign results are subject to being used in marketing material, but all proprietary information is yours alone. Any marketing material created by us is ownership of Lotus Leads.
Yes, although we'd love to have you use your CRM for everything... we understand that's likely not the case. With any of our advertising plans we'll cover your integration costs to get your leads where and how you want them. We offer 24/7 support.
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